JUNIOR ACCOUNT MANAGER

Customer centricity means nothing when you only talk about yourself as a brand.

Everyone has a passion for something and fans want live experiences.

Seaters Wish List technology allows brands to propose an unlimited number of people (B2C or B2B) to ask for experiences they are passionate about.

This is the perfect start to building a lasting, permission-based (GDPR compliant) relation between your Brand and its audiences.

Seaters high gain low risk solution is successfully delivering brands with unprecedented ROI and insights.

Tasks

Seaters is looking for a Junior Account Manager to join the Sales and Marketing Team. You will work in close collaboration with the other Account Managers from our European office in Brussels (Diegem) and home office.

As an Account Coordinator, your time will be divided between acting as a key point-of-contact with our B2B accounts and managing inbound end-user enquiries from our European operations through our helpdesk. Our goal is to provide an industry leading
experience for our customers and end-users!

• Offer B2C customer support through our helpdesk: ensure satisfaction by
  following up with customer questions to verify that all issues have been
  resolved. As we grow, we need a structured balance between standardization
  and freedom to deal with issues as they come and taking the actions that
  are needed. You will contribute to building this structure.
• Manage client projects on the Seaters Platform: assist clients with the creation
  of Fan Groups, Wish Lists and the distribution of tickets
• Assist with marketing campaigns for our B2B customers
• Draft business intelligence reports requested by our B2B accounts
• Maintain excellent customer relations to increase customer loyalty
• Offer B2C customer support through our helpdesk: ensure satisfaction by
  following up with customer questions to verify that all issues have been
  resolved. As we grow, we need a structured balance between standardization
  and freedom to deal with issues as they come and taking the actions that
  are needed. You will contribute to build this structure.

Requirements

Native Dutch AND fluent in English / French (spoken and written)

• Based in Belgium
• Sense for precision, detail and high quality results
• Self-starter and independent problem-solver
• Internet savvy and great interest in digital communications
• Excellent communication skills both verbal and written
• You are a multi tasker with prompt action
• Customer oriented: must be passionate and curious about scouting and fulfilling
  customer/client requirements in relation to ticketing/sponsoring
• Sense for precision, detail and high-quality results

Benefits

The unique opportunity to join an ambitious start-up at an early stage of its development. Your work will have a strong impact on our success

• Work in a dynamic and growing international team with offices in Brussels and customers all over Europe and USs
• The possibility to join us as an employee or independent contractor
• A great working environment with flexible work arrangements (mainly Teleworking)
• A competitive salary for this full-time junior job
• Opportunity to build a successful career and expand your network

Candidates can apply by submitting a resume and application letter

Please allow us 14 days to review your application.