DESKTOP SUPPORT

Tasks

Recruiting Freelance IT/Network Engineers under the B2B agreement.

Requirements

OSS profile: OSS Team Leader Profile

Profile name: P3

Language: English - Fluent

Local Language - Fluent

Professional Skills ITIL v3 Foundation (prefferred if certified as well)

Windows 10 & Office apps

Office 365 (e.g. OneDrive, Exchange Online, Teams, Sharepoint, AzureAD, EMS)

iOS and Android, mobile device support

MacOS

Service tool knowledge (SNOW)

Asset and hardware management

Work Experience: 2-4 years experience in PC support, Help Desk or IS Customer Service area in complex environments, previous experience in leading, supervising, monitoring teams. Managing the day-to-day activities of the team on the ground. Delegating tasks to team members. 3-5+ years' experience (an asset)

An equivalent combination of education and related experience may also serve to meet these minimum requirements.