Quality Controller (Switzerland market) with German and French

The team at TELUS International AI is seeking a Quality Controller to specialize in improving the results of internet searches and providing cultural insight for the Switzerland market, aligning delivery to customer expectations and general business requirements. The successful candidate will work remotely and report to the Quality Manager and the Quality Lead.

ABOUT US:

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence. We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary Ground Truth AI training platform handles all data types across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

Tasks

• Work within a global team of Quality Controllers and Quality Leads, while having specific ownership for Switzerland.
• A key responsibility of the role is to provide language and cultural expertise of Switzerland for the business and customers, including how users interact with global search engines.
• Manage the performance and regularly interact with a large number of work-at-home cloud-based resources in Switzerland and other assigned markets, who work on projects to improve internet search results.
• Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
• Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs, providing reports and recommendations to management.
• Manage the design, implementation, and delivery of specific training, through web-based eLearning materials, online video production, and webinars.
• Communicate with peers to leverage best practices and consistency across all markets.
• The role will require a high degree of confidence and experience using internet-based technologies and online research.

Requirements

General Skills & Expectations:

• Must be fluent in German and French and have deep familiarity with current and historical business, media, sport, news, social media, and cultural affairs of the Switzerland market.
• Must have a strong working knowledge of the internet and social media in Switzerland.
• Demonstrate verbal, written, and listening skills, with the ability to provide expertise at all levels of the business and with customers.
• Time management and organization skills are essential.
• 3rd Level Qualification essential.
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines and to apply those guidelines to user behavior.
• Ability to collaborate both internally and externally with the business is essential.

Technical Skills & Expectations

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint, and the Google Suite.
• Practical experience with SQL is an advantage.
• Working knowledge of SharePoint is an advantage.
• Experience designing and delivering eLearning content is an advantage.
• Experience with data analysis to support decision-making is an advantage.