Customer Service Manager – (all genders)

Your tasks

As a customer care representative in our friendly customer care team, you will make sure that our customers are always helped as best as possible and treated in the nicest way. If solving problems and interacting with people are among your strongest skills, you might have stumbled upon the perfect job for you! Your responsibilities will also include:

• taking care of our customers requests via our ticket system and telephone
• processing returns and complaints and issuing returns when necessary
• being in contact with our warehouse and clarifying all our customers concerns
• being responsible for the maintenance of customer master data.

Your profile

• You have already gained professional experience as a customer service representative in a start-up? Perfect! Career changers are also welcome!
• You live in Berlin or the surrounding area, or you are willing to move to Berlin for your new job.
• You speak very good German (C1) and good English (B2).
• Communication skills, empathy, patience and the ability to work under pressure are the foundations of your professional personality.
• You have a reliable and careful working style.
• Friendliness and politeness are non-negotiable for you.

Sounds good?

Then apply via our website including all relevant application documents (CV & letter of motivation__).
We are looking for team members, not just co-workers! We are curious to know who you are and what moves you, so feel free to tell us already in a few introductory sentences.

What you can expect from us

• An extensive onboarding, after which you will be ready for the exciting challenges awaiting you
• Flexible working hours and the possibility to work from home
• BVG monthly ticket
• Find your way (back) to the gym thanks to our Urban Sports Club cooperation
• MacBook M1
• Fresh fruit, delicious KoRo snacks & coffee included
• 20% discount in our KoRo online store
• Strategic participation in the future of grocery retailing within a fast-growing start-up company
• Professional, performance-oriented team
• Varied, technically challenging tasks
• As a change to the daily work routine, you can look forward to our legendary company parties__