Customer Support Executive

Cledara is the first Software Management platform for fast-growing companies. We combine software management tools for teams with a payments platform to help companies take control of their software investments. This allows them to operate more effectively across teams, comply with regulations and ultimately focus on what really matters - serving their customers

With offices in Denver, London and Barcelona, we are growing quickly and looking for amazing people who are motivated and hungry.

Be Curious, Total Transparency, Communication, Respect Everyone, and Overtrust. These are our company values that guide the way we work every day, as well as the people we bring into the team. If this resonates, we d love to hear from you.

Cledara is backed by leading investors including CommerzeVentures, Notion, Techstars and Anthemis, and has received global recognition, including:

• Top 5 female-founded SaaS companies globally by Microsoft's M12 Venture Fund and Melinda Gates' Pivotal Ventures
• Accepted into the Mastercard Start Path program in 2021
• FinTech 50 'Hot Ten' company in 2020 for being one of the fastest-growing fintech startups in Europe
• SaaS Startup of the Year 2018 by SaaStock

If you think this role at Cledara may be a fit, please get in touch to learn more!

Tasks

What you'll be doing:

• Monitoring Cledara's customer support channels and responding to customer queries in a way that inspires trust and peace of mind
• Reviewing customer onboarding requests and completing data entry into our compliance systems
• Help draft and implement guiding principles, processes, and tools for Cledara s customer-facing operations
• Develop trusted advisor relationships with customers
• Identify opportunities to improve Cledara's product through collecting and understanding feedback from customers

Requirements

• Excellent English, both written and spoken
• Strong verbal and written communication skills
• A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business
• An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions
• You are comfortable with rapidly changing environments, organized and resourceful
• 1+ years of experience in a Customer Support role for a B2B start-up
• Ideally, you have worked with Customer Support tools such as Intercom or Zendesk

Benefits

• Starting salary of 23,000
• Huge opportunities for progression
• Brand new Apple laptop
• A great work culture with regular work outings, company offsites, and international travel
• Centrally-located offices in Denver, Barcelona & London

Healthy mind and body benefits, including:

• Fitness budget
• Food budget
• Learning budget

And above all, apply to this role if you want to:

• Join a young tech company in a massive period of growth to accelerate your career and gain an incredible amount of experience in a short time
• Learn from some of the brightest people in the SaaS and Fintech industry
• Work with bright curious people
• Be challenged to stretch yourself to learn and grow
• Join a strong culture of openness & transparency

If you think your skills and experience match what we are looking for and you d like to join one of the fastest-growing fintech companies in Europe, please get in touch!

NOTICE TO THIRD-PARTY AGENCIES:

Please note that Cledara does not accept unsolicited resumes or candidate profiles from employment firms, staffing agencies nor recruiters. In the absence of a signed agreement, Cledara will not consider nor agree to the payment of any referral compensation or a recruitment fee. In the event a recruiter or third-party agency submits resumes or candidate profiles without a previously signed active agreement, Cledara explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Cledara. Candidates who have applied to Cledara within the past 12 months or are in conversation with Cledara are considered to be active, potential job candidates.