Inside Sales and Operations Manager

About Rahi

Rahi General Message
Established in 2012, Rahi is a global IT solutions provider, systems integrator, and value-added
reseller that specializes in designing, integrating, and fulfilling:
Data Center Infrastructure
Cloud Services
IT Infrastructure
Unified Communications
Managed Services
Global Services
Rahi provides full lifecycle technology solutions across various IT disciplines. With warehouses,
offices, and integration centers in 40 countries, Rahi offers the advantage of IOR services, local
currency billing, and RMA - helping businesses operate efficiently and successfully at any
location. Rahi combines its global reach and in-depth analysis services to understand clients
business goals, IT requirements, and operations while placing them on the journey towards
success.
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Rahi General Message with 6 Pillar Description
Established in 2012, Rahi is a global IT solutions provider, systems integrator, and value-added
reseller that specializes in designing, integrating, and fulfilling:
Data Center Infrastructure
Architecture and Design Services
Physical Infrastructure Solutions
Data Center Technology Solutions
Cloud Services
Private, Public, Hybrid, and Multi Cloud
Design, Implementation, Migration, and Integration Services
IT Infrastructure
Facilities Infrastructure
Campus and Enterprise IT Solutions
Wireless, Networking, and Security
Unified Communications
Workplace Productivity Platforms and Solutions
Audio, Video, and Web Conferencing
Managed Services
24/7 Remote Monitoring and Analysis
Comprehensive IT Managed and Professional Services
Global Services
Importer of Records (IoR) Services
Global Distribution and Logistics
Rahi provides full lifecycle technology solutions across various IT disciplines. With warehouses,
offices, and integration centers in 40 countries, Rahi offers the advantage of IOR services, local
currency billing, and RMA - helping businesses operate efficiently and successfully at any
location. Rahi combines its global reach and in-depth analysis services to understand clients
business goals, IT requirements, and operations while placing them on the journey towards
success.
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Tasks

This position will be
responsible for managing all aspects of Inside Sales and Sales Operations from
Lead qualification, quote inquiry, sourcing of product, order processing,
backlog management and follow through of delivery to the customers location. Are
you a self-starter? Do you think differently? If the answer is yes

At Rahi, our values system
empowers our employees to develop and thrive in a supportive, collaborative,
professional, global, and rewarding working environment. We embrace change and
continuous improvement, driving both to the mutual benefit of ourselves and our
clients. We are looking for like-minded people who can share our passion for
success. Reporting to the Inside Sales Manager, you will work directly with
clients to understand their requirements and deliver in conjunction with the
external sales team. The primary objective of this role is to develop new
customer and provide full support to our existing European Customers and Sales
teams to maximize sales for Rahi Europe.

Inside Sales - support the European Sales teams on all pre-& post sales
enquiries. This includes but is not limited to quotations, order entry, CRM
updates, delivery issues and complaints etc. Build & develop relationships
with Rahi sales and operational teams to maximise customer satisfaction.

Leads take responsibility for lead qualification. Liasie with
customer, engineering and or sales to find a suitable product offering for
customer request. Create opportunity in CRM and be fully responsible from the
lead creation, quotation, order right through to product delivery.

Work in team with Sales
Managers to become knowledgeable of client s end market,
competitive situation, and growth drivers to co-create the best possible
alignment between client s needs and Rahi s capabilities. This will include
setting the right expectations regarding process improvements, logistic
services, or any other requirements.

RMA/Credits - responsible for managing all RMA requests right thru to return of
product and initiating credits.

Reporting - generate, analyse and distribute sales reports with accuracy as
required by management.

Work with marketing and
Sales teams to coordinate marketing and customer events as
required.

Understand the Rahi
product and service offerings. Keep abreast
of any changes and make sure to have the most up to date information possible.

Work on own
initiative to identify areas for potential process improvement

Collaborative team
player, tasked with reviewing and developing the
documentation, processes, sales tools and supporting literature for the selling
of Rahi s product and service offerings

Miscellaneous, ad-hoc
tasks must be completed as required - includes
backing-up colleagues during times of leave; assisting in induction training
for new employees; other general administrative duties as required by
Management

Requirements

Requirement:

Bachelor s degree in Business Information Systems,
Business administration or related discipline

Fluency in French & English

Proficient in the use of Microsoft Office programs
specifically Excel, Word and PowerPoint.

Excellent verbal and written communication skills
in both French and English; the ability to call, connect, and interact with
potential customers

Persuasive and goal oriented

Possesses an enthusiastic, outgoing, and positive
demeanor

Strong listening skills and ability to focus on how
a customer answer questions

Building rapport in an age when clients are adept
at sensing a lack of authenticity

Ability to professionally and confidently
communicate with mid-level management

Excellent analytical and time-management skills

Demonstrated and proven sales results

Ability to work independently or as an active
member of a team

Willingness to travel occasionally in Europe or US
for customer meetings or training purposes

- Should have a legal work permit to work in Ireland

Benefits

OTE, Bonus