Junior Field Service Engineer

Honeywell Process Solutions (HPS) is a strategic business unit in Performance Materials and Technologies (PMT). HPS improves the safety, reliability, efficiency and sustainability of industrial facilities on every continent around the world. With more than 12,000 employees in 120 countries, HPS offers a full range of industry-leading automation and control solutions and advanced software applications to key vertical industries, including oil & gas, mining, refining, pulp & paper, power, chemical, and life sciences.

Tasks

Purpose of the Job

Support the LSS business to drive the Services business growth and profitability with superb customer satisfaction and safety record. Responsible of the delivery of the support services to customers respecting global standards and processes.

Understand customer needs and resolve issues through technical knowledge, know customer s site and contacts and uses Honeywell support network to provide excellent service and quality to customer. Focus on Customer growth and developmentIdentify service business opportunities in the customers installed basePrincipal ResponsibilitiesSafety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)System upgrades and modifications (Installation/configuration/implementation & commissioning)Maintain the customer equipment to the required standard: regularly performs preventive maintenance and promptly intervene on maintenance needsSystem diagnosis: Diagnosis and escalation for rectification of issues in application software.Quality of delivery: Deliver promptly against service request, respecting agreed timingInternal processes and reportingApplication support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customersParticipation in progress meetings with customersDuty Call availability is a must for the role

Requirements

Technical Skills & Specific Knowledge Required

Initial Experience in maintenance of automation control system for sophisticated industrial environment

- good knowledge of electric/electronic equipment- control and automation background

- networking HW and SW competence

- 1-2 years of specific experience

- Fluent English (spoken and written)

- Respect and represents Honeywell high quality services, ethics and values towards our clients

- Strong ability to multi-task and prioritize work- Identify solutions to meet and go beyond customer needs

- Growth mind-set- Genuine interest for technology, continuously upgrade/update his technical knowledge

- Accurate and time-conscious- Self-motivated- Self-disciplined