IT Service Desk Agent (German Speaker)

Do you have a positive attitude with a go- getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket!

The Company.

Our client is Europe s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major aviation company.

Tasks

The Job.

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

Your main responsibilities will be:

Resolving any IT-related issues of your partners that could occur during their office day

Supporting customer via different tools, email and phone

Documenting calls on the ticketing tool

Escalating problems to the different respective teams

Maintaining and improving the customer satisfaction level

Communicating to your direct teammates and different departments

Requirements

The Profile.

You speak German and English fluently, Spanish is desirable

You are interested in learning more about IT

You display analytical and systematic problem-solving abilities

You possess outstanding communication skills and the mindset of a teamplayer

You are reliable and punctual

Benefits

The Offer.

An entry salary of 20.500

39hrs/ week in rotating shifts

A permanent contract (contrato indefinido)

Private health insurance (Sanitas) that includes basic dental care

The opportunity to work and grow in an established multinational company with global presence

A generous restaurant voucher

Fully-paid training

Career developement and leadership program opportunities

Free language courses in Spanish, French, and English

An uplifting and supportive team to become part of

Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.