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Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Italian customers, field engineers and business partners engineers for escalated
issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level Technical Escalation team, engineering groups and in country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and
excellent customer skills.
Full Time