Customer Retention Specialist / Customer Success for Web Design Agency

When we have problems billing our customers or renewing their accounts. It is the job of the customer retention specialist/customer success to rebuild and maintain customer relationships.

The CRS/CS must efficiently manage retention and renewal activities to help reach the target subscription Renewals. The name of the game is to keep customers happy and renewing. 

Customer support is expected to use a variety of communication channels, such as voice, email, and chat, to provide end-to-end customer service.

The following duties are important in executing an effective Customer Retention Program for our Web Design Agency:

• Rebuild and maintain relationships with direct and in-force clients

• Provide Customer Servicing related to inquiries, policy changes, billing, and payments

• Gather the voice of the customer during the call

• Educate customers on the different self-service tools and our organization's policies

• Provides recommendations and solutions to complicated scenarios

• Take escalated calls for ownership and resolution of soft complaints

• You must be able to learn our tools like our CRMs, Chat Systems, Ticketing Systems, etc to be able to support clients the best way possible. 

• If you are familiar with Gohighlevel that is a huge plus!

Pay 

. Initial starting basic salary of ₱20,000 with regular appraisals. 

. Earn commissions on client upgrades, on account "saves" and client reviews.

. Attendance and Performance Bonus 

. We cover all of your government benefits Pa-IBIG and PhilHealth in addition to other benefits such as 13-month pay and paid vacation leaves. Plus major benefits for long-term employees.

. We train you and pay you. 

Note:

.This is an OFFICE POSITION. 

.Graveyard shift (our clients are in the U.S.). You will be required to work from 9:00 pm - 6:00 am Monday through Friday Philippine Time from our Angeles City Office.  

.We provide all government benefits, high-paying commissions, stable salary increases, and long-term employment if this is what you're looking for.

Linkage Angeles City, Pampanga

C-16, Oasis Commercial Stalls, Clark, 21st St,

Angeles, 2009 Pampanga, Philippines

➤ For more information on our office visit: www.linkage.ph. 

Your Profile Qualification/s

• College graduate Any 2-year course

• Preferably a Business Degree

• Minimum of 2 years experience in a Customer Service function

• Exposure to the Tech/Agency Industry is a plus

• Has experience using multiple channels in customer servicing (live chat, social media, phone, Zoom)

Customer Centricity

• Anticipative to uncovering unstated needs

• Excellent interpersonal and negotiating skills/ effective communicator

• Flexible and open to change

• A good team player

• Problem Solver, Dynamic, and able to multi-task

• Analytical when making decisions

• Ability to develop and adapt his/her communication to different stakeholders and media channels (digital and non-digital)

• Drives own personal development

• Ensures timely high-quality deliverables

• Excellent communication skills (Active Listening, Verbal, and Written)

• Sound knowledgeable in insurance processes

About Linkage Web Solutions Enterprise Inc.

Linkage Web Solutions Enterprise Inc. has been developing websites in the Philippines since 2010. Our clientele is mostly U.S.-based companies but we also have a nice portfolio of local clients as well. 

The advertising we create for our customers helps them achieve their marketing and sales goals. Without the right marketing, a business can feel "stuck in time". 

Our main services include: 

1 - Website branding

2 - Graphic design (business cards, print-on-demand, etc) 

3 - Web development 

4 - Online advertising on Google, Facebook, Instagram, LinkedIn, and TikTok. 

5 - email, SMS, WhatsApp, and Messenger marketing 

6 - Search Engine Optimization.

Our goal for 2022 is to invest even more in our Philippine offices and grow our staff by 20%. We plan to launch a new software which allows companies to launch websites in minutes not months... later this year.  

The hiring we are doing now is an investment we are making to ensure we have the right teams in place to handle the growth to come. 

➤ For more information on our office visit: www.linkage.ph.