Direct Sales Branch Manager

Responsibilities:

• Manage the assigned branch, monitor the overall Agency performance and ensure the direct sales agents team adherence to the set KPIs, targets & accordingly meeting AXA business goals.
• Manage the assigned AXA’s branch, while maintaining the efficient geographical existence of the sales agents within the assigned territory.
• Oversee the teams’ progress to ensure they meet those goals by providing strategies and feedback.
• Work on Team Leaders & Direct Sales Agents development plans by offering individualized coaching, and generally foster a positive company culture.
• Utilize all available on the job training and online platform tools for agents.
• Ensure the agents’ full understanding across all AXA products and services, market trends, opportunities and competitive activity.
• Receive feedback from Team Leaders for all business / product / service challenges, areas of improvement and set clear action plans.
• Ensure the Direct Sales Agents team adherence to AXA policy strategy and their compliance with all relevant legislation and codes of practice.
• Ensure adherence to legal and company policies and procedures and execute disciplinary actions if needed.
• Ensure that each direct sales agents team has set their objectives and consequently meeting the overall business goal. In addition to providing year-round coaching for Team Leaders and Direct Sales Agents as well.
• Perform regular meetings and follow up with team leaders & agents.
• Lead the direct sales agents team towards customer satisfaction with the sales process through ensuring that customer’s expectations are always met.
• Monitor the persistency of life business as well as the renewal ratios for renewable products to meet AXA’s benchmark.
• Lead recruitment, hiring, and training cycles of new direct sales agents.