The Home Depot Customer Service

This is a remote position.

The Customer Support Associate role is responsible for the first line of support for responding to incoming calls from customers to answer questions and inquiries they might have throughout the car selling or buying process. The Customer Support Associate is responsible for directly interacting with customers via phone, email, or chat to troubleshoot problems, provide information as requested, and handle complaints. This role is expected to follow up with customers after they've had an issue with their transaction and resolve issues in a timely matter. The Customer Support Associate is assigned a queue of open unresolved cases which include handling returns, vehicle issues, processing refunds, general inquiries, etc. If a Customer Support Associate is unable to resolve a case, they are expected to escalate it to the Customer Support Team Lead.

What to Expect

• Inbound sales, customer service and store support
  
• Assisting customers with product questions
  
• Placing new orders
  
• Handling existing orders -returns/ replacements
  
• Provide store-specific support
  
• Contacting vendors for shipping information
  
  

Requirements

• Smartphone Required for secondary code verification
  
• 64 GB total Hard Drive or higher
  
• USB VoIP Headset
  
• Windows 11 Supported
  
• Dual monitors required
  

USB 3.0 PortRequired to be used with USB headsets and flash drives

Windows operating systems

Benefits

This is a 1099 remote position not a W2.