Holland Cruise Customer Service

This is a remote position.

The Customer Support Associate role is responsible for the first line of support for responding to incoming calls from customers to answer questions and inquiries they might have throughout the car selling or buying process. The Customer Support Associate is responsible for directly interacting with customers via phone, email, or chat to troubleshoot problems, provide information as requested, and handle complaints. This role is expected to follow up with customers after they've had an issue with their transaction and resolve issues in a timely matter. The Customer Support Associate is assigned a queue of open unresolved cases which include handling returns, vehicle issues, processing refunds, general inquiries, etc. If a Customer Support Associate is unable to resolve a case, they are expected to escalate it to the Customer Support Team Lead.

What to Expect

• Here is the scope of services and the kinds of tasks one can expect to handle on a daily basisfor the Holland Customer Service Program:
  

• Serve on the front lines of the guest and Travel Agent partners experience
  
• Interact with guests and Travel Agent partners via phone; focusing on questions related to Holland cruises, destinations, ship amenities, and many other pre-cruise related items
  
• Provide consistent, high-quality support to all guests and Travel Agent partners
  
• Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns
  
• Leverage Holland s website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
  
• Document all calls, detailed resolution, and follow-up to actions
  
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Requirements

• Dual monitors 17 19 LCD monitors in non-widescreen or 19 20 in widescreen format
  
• Connect to client systems using USB headsets, no landline required.
  

USB 3.0 PortRequired to be used with USB headsets and flash drives

Windows operating systems

Benefits

This is a 1099 remote position not a W2.