SENIOR ANALYST - PROJECTS
Posted on :
11-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 6 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
11-11-2022
Job Description
- o Plan and manage the requirements and needs of new stores; this includes but is not limited to:
- o Procuring hardware and software licenses (POS + other non-POS equipment).
- o Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
- o Ensuring the proper and timely configuration of POS Systems/Users.
- o Ensuring setup is done in compliance with the organization’s IT standards & security policy.
- o Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
- o Support incident and service request management. This includes but is not limited to:
- o Ensuring timely solution delivery for incidents and service requests.
- o Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
- o Ensuring timely closures for service tickets and incidents.
- o Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
- o Handle change requests until solution delivery.
- o Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
- o Prepare monthly progress reports for senior and executive management review and use.
- o Develop SOP’s and training manuals for store staff.
- o Conduct trainings for store staff.
- o Asset tracking.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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