Inside Technical Account Manager for a Technology Company in the US (Home Based Full Time)
Posted on :
10-11-2022
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-11-2022
Job Description
Req ID : 1667106
Technical Account Manager Managed Services TAM Client Advocate:
Develop relationships with key client contacts (senior partners, managers, and executives) as their trusted advisor through regularly scheduled meetings (conference calls).
Act as the client advocate and liaison to all other departments at the company, as well as other vendors who provide services to clients.
Be patient, calm and reasonable in crisis situations and provide escalation support to internal and external groups.
Work closely with the client s accounting departments for client invoicing, payments, and a regular review of customer agreements.
Report weekly to the Director of Account Management on the status of clients worked on that week.
Report on ongoing issues that require attention and make recommendations on sales opportunities.
Ensure that all escalated issues reported by client are tracked and addressed, and the client is involved and updated on status.
Technical Account Manager Managed Services TAM Sales & Solution Provider:
Ensure clients are aligning with the company standard tools and solutions.
Develop relationships with technical product vendors to build product sales and support capabilities inside the company.
Prepare and present project, service, and product quotes for clients.
Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.
A thorough understanding of IT integration and implementation IT management experience; some hands-on background a plus. 3+ years of experience in similar environment Comfortability using and discussing technology, including computer hardware, software and networks A passion for interacting with people and experience providing top-notch client service Interest in working in an entrepreneurial environment with a close-knit team Excellent verbal and written English communications skills Strong attention to detail and professional phone/email manner
Employment Type
Full Time
Key Skills
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