Workforce Analyst - 100% remote
Posted on :
09-11-2022
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Are you looking for a stimulating and dynamic job? If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you! We are currently looking for a Workforce Analyst for one of our clients in the insurance industry.
What is in it for you:
Salary at $25/h
Contract for 4 months, 100 % remote position
Rotational shifts between 8 AM to 8 PM Monday to Friday
Dynamic and professional environment
Responsibilities:
Analyse, optimize & maintain daily and weekly Customer Care Representative (CCR) work schedules
Monitor, analyze and recommend changes for incoming volume, staffing levels and routing strategies
Provide daily feedback of site-specific events to CCC leadership
Support intraday touchpoints by providing information and recommendations to the CCC leaders based on data
Support on immediate responses and actions in emergency situations
Analyse, track, and report on trends, provide solutions or courses of action
Ensure System maintenance and maintain up to date information in various databases
Raise workflow concerns in a timely fashion to your direct manager or other operational leaders and provide recommendations on solutions
Optimize and document internal process and knowledge
Respond and consult on CCC Operations requests
What you will need to succeed:
Enhanced Reliability Clearance is required
2-3 years experience required
Workforce management skills
Discover, analyze, and solve problems using data and approach situations with a positive attitude
Continuous improvement oriented
Value open and honest feedback and be a strong team player
Multitask proficiently in a fast paced, performance driven environment
Adapt quickly and comfortably to change
Handle stress in a high-pressure environment
Attention to detail with strong documentation and follow up skills
Strong and effective verbal and written communication skills
Excellent Excel knowledge
Experience in a Call Center environment and experience with IEX (an asset)
admin
Employment Type
Full Time
Key Skills
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