Head of Retail Banking

• Setting the strategy for branch staffing, training and development, coaching, performance management, and incentive design.
  
• Building strong internal collaboration with the mortgage, business lending, and investment lines of business to achieve consistent go-to-market messaging.
  
• Leading and directing all sales and service activities of the retail bank.
  
• Providing coaching, development, motivation, and support to the branch managers in your region.
  
• Ensuring that the unmatched support resources that the bank provides to customer-facing staff are efficiently utilized.
  
• Ensuring that bank policies and standard operating procedures are consistently and uniformly applied by all associates.
  
• Instilling a strong customer service acumen in all staff members and leaders.
  
• Training team members on all retail deposit/loan products.
  
• Resolving personnel issues by working with the assigned human resources personnel to ensure resolution within established procedures and guidelines.
  
• Evaluating performance on a constant basis, providing counseling and guidance as needed; annually prepare formal written performance appraisals in an honest and impartial manner, recommending salary increases and promotions as appropriate.
  
• Developing a thorough understanding of company policies and procedures as they relate to this position.
  
• Complying with all company policies and procedures and all job-related state and federal laws and regulations.
  

Requirements

• Bachelor s degree in Business or related field. Master s degree preferred.
  
• Experience managing all levels of branch staff through the development of skills, performance management, and coaching.
  
• Proven accomplishment in growing deposits, accounts, and consumer loan portfolio for a multi-region financial retail organization.
  
• Experience successfully collaborating with business partners to promote other lines of business.
  
• Experience leading process improvement efforts resulting in efficiencies and productivity gains.
  
• Proven ability to independently organize work, balance multiple priorities, and manage a variety of projects in a high-volume work environment with strong attention to detail.
  
• Excellent verbal and written communication skills, problem-solving skills, and organizational skills.