Customer Service Manager , Logistics
Posted on :
04-11-2022
Employer Active
1 Vacancy
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Job Description
Job Descriptions
-To lead and manage Customer Service Team (approx. 15 to 20 members) under the Operations Excellence Manager
-To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management)
-To manage and control project task lists / trackers
-To draft presentation materials and make a presentation to customers
-Build sustainable relationships and trust with customers
-Coordinate and process inquiries, liaising with internal personnel and customers, achieving customer expectations and deadlines
-To Initiate and manage Continuous Improvement Activities
-To manage and analyse respective customers KPI including verifying KPI reports with internal members from customer service and operation team
-To facilitate and arrange periodical meeting with major customers
-To support data processing and analysis on inventory data / transaction data
-To receive any escalations from existing customers
-To prepare relevant documents and participate in customer audit
-To analyse P/L of respective customers
-To come up with profit improvement plan(s) and implement approved plan(s) with OEM, operation team
-To assist communication with customers via phone, SMS and email as and when necessary
-To train customer service members on project-based approach
Requirements
Requirements
-At least 7 years experience in logistics field as either / both customers or / and logistics service providers
-At least 3 years experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sqft
-Relevant experience of project management as project leader or sub-leader
-Relevant experiences on data analysis and project P/L
-Mature, self-motivated and able to work independently
-Team player with excellent analytical and communication skills
-Occasionally need to travel to other warehouse located in west
Mon to Fri
8.30am to 6pm
Location : Changi
Requirements -At least 7 years experience in logistics field as either / both customers or / and logistics service providers -At least 3 years experience in warehouse customer service and experience in warehouse implementation with the scale of more than 50,000 sqft -Relevant experience of project management as project leader or sub-leader -Relevant experiences on data analysis and project P/L -Mature, self-motivated and able to work independently -Team player with excellent analytical and communication skills -Occasionally need to travel to other warehouse located in west Mon to Fri 8.30am to 6pm Location : Changi
Employment Type
Full Time
Key Skills
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