Field Engineer

Tasks may include, but are not limited to:

Incident management & resolution.

Provide support for remote sites in and around the Region.

After hours on-callsupport for requested sites.

Provide support to other HPIT support teams as needed.

Participate in operational meetings as required

LAN and Voice MACD

Maintain and update existing network infrastructure. This includes:

oAdding connectivity between labs, offices and network equipment via copper and fiber

oEnsuring that all links have been tested, jumpers labelled and documented and placed on the proper subnet (testing plan provided by implementation engineer)

oRemove cables no longer in use following appropriate procedures

oTroubleshoot and repair system connections as needed

oCommunicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability

oAssemble and install switching equipment under the direction of network engineer.

oMaintain switch information: naming and patching according to HP s standards

oInstall network cards as needed on switches and switching hubs

oMount all network hardware and labelled with proper IP address and system name

oWhere required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels

oCreate and maintain accurate documentation regarding HP s sites Cabling Support service

oSend representation to appropriate platform meetings and other meetings that affect the service being supported

oDemonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP before being completed

Hardware Depot/ Hardware Recovery Centre support

o Loaner equipment management.

o Parts Ordering and inventory management.

o Shipping and Receiving management.

oto provision authentication hardware like active card smart cards, Active Keys, and smart card readers for users using HP internal systems.

oNew PC setup, install, re-image and End-user data transfer.

o System software & hardware support in PC s.

Requirements

Essential Skills (behavioral/technical/ language skills)

1. SLA and ticket priority

2. English & Local Language

3. Ability to manage schedule on multiple projects

4. Vehicle and License