Job Scope
Communicate with team members and our customers via both email and phone calls
Customer s order and data processing on WMS (warehouse management system)
Verify operational documents with billing summaries to be sent to customers
Ensure that Customer Service operational documents properly
Liaise with operation team members to arrange any inbound / outbound activities within
a set time line
Report irregularity encounter in the course of work to direct superior
Requirements
2 to 5 years of experience as Customer Service Officer in a warehouse environment. 3PL
background are at advantage
Experiences on warehouse management system, import and export permit declaration , experience with seafreight / airfreight compliance
Good command of english and have experience handle customer and communicating with
appointed vendors
Experience with Documentation such as checklists, temperature / RH reports
Able to compile KPI reports periodically
Able to verify the billing reports to our customers as well as service agreements
Mon to Sat 8.30am to 5.30pm (Alternate Sat after confirmation)
2 to 5 years of experience as Customer Service Officer in a warehouse environment. 3PL background are at advantage Experiences on warehouse management system, import and export permit declaration , experience with seafreight / airfreight compliance Good command of english and have experience handle customer and communicating with appointed vendors Experience with Documentation such as checklists, temperature / RH reports Able to compile KPI reports periodically Able to verify the billing reports to our customers as well as service agreements Mon to Sat 8.30am to 5.30pm (Alternate Sat after confirmation)