Head, Facility Management

• Responsible for the client and revenue growth of the FM business unit
  
• Forecast, monitor and implement the operational budget of the unit as approved by the management
  
• Drive innovation through the development of best practices, identify industry trends/tools that will contribute to the organizational goal of service excellence
  
• Project future site requirements including manpower, equipment and infrastructure upgrades
  
• Support the implementation of a quality management system for the fulfilment of customer requirements, ensuring services meet set standards of quality reliability
  
• Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards
  
• Develop, recommend, and implement standard operational procedures in collaboration with operations team and senior management, and ensure compliance with such approved processes/procedures
  
• Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures, achieving near-zero downtime on equipment failure
  
• Implement, monitor and review health and safety standards on all facilities, ensuring potential threats/risks are identified, and recommendations made for necessary action
  
• Prepare and deliver consolidated operational and other necessary reports weekly, monthly and annually as required by senior management
  
• Ensure prompt notification and remittance of service charge and other relevant fees by facility occupants in accordance with service level agreements
  
• Manage and drive customer focus within all areas of operational activities and ensure effective relationship management with all stakeholders
  

Requirements

• A bachelors degree in any field
  
• At least 10 years work experience in facility management of which about 4 years must have been in a management role
  
• Training in facility management is required
  
• MBA or masters degree in a relevant discipline is an added advantage
  
• Good writing and communication skills including the ability to communicate technical information
  
• Relationship-building skills
  
• The ability to prioritize and multi-task
  
• Time management skills
  
• Teamwork, leadership, and motivational skills
  
• Procurement and negotiation skills
  
• Proactive thinking
  
• Understanding of soft and hard service delivery
  
• Passionate about consistent delivery of excellent service