Collaboration Engineer - Avaya

This is a remote position.

Essential Functions
Plans and communicates the gathering of information from the customer
Delivers, implements, and supports a variety of UC technologies including but not limited to Avaya Aura Applications, Voice Mail Systems, Conferencing Systems, SIP integrations, and other U/C Applications
Delivers, implements, and supports all associated Microsoft dependencies required to support UC solutions including Windows Server, Hyper-V and VMWare, Active Directory, Certificate Authority, DNS, SQL, Skype, and Exchange
Coordinates the delivery and implementation of Linux Servers
Delivers configuration and implementation of core UC technologies including SIP gateways, Reverse Proxies, Session Border Controllers, and Hardware Load Balancers. Provides depth understanding of SIP based technologies
Delivers customer education including Administrator, Trainer, and Helpdesk knowledge transfers
Provides technical leadership in the area of UC implementation to other SPS team members
Maintains a proactive commitment to industry education and certifications through official training courses, internal labs and workshops including 3rd party adjuncts as required
Serves as an escalation point and assist in troubleshooting and resolving technical issues for our maintenance customers Additional Specific Duties and Responsibilities
Required Qualifications
Five or more years of software design experience or education equivalent
VoIP software design and implementation experience
Expert understanding of Avaya Aura products, Microsoft technologies, and Linux
Knowledge of Avaya Aura products and VM systems
Solid understanding of network design including T-1, ISDN and messaging
Solid understanding of data products and data infrastructure design
Strong problem solving and organizational skills are essential
Excellent verbal and communications skills are essential
Essential Functions Working with customers and ConvergeOne project team to plan and engineer any new equipment deployments including SBCs and other SIP related products Providing knowledge IP and SIP hardware/software in setup and configuration Ensuring proper and appropriate software installation and configuration of IP and SIP products Performing integration testing with customers to ensure products are configured and working properly in the customer environment Performing initial testing on equipment to verify proper installation and configuration Detailing testing requirements and plans and generating and executing appropriate test cases Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers Working with other equipment manufactures through interoperability testing and subsequent issue resolution Driving to appropriate resolution any issues that are discovered with IP and SIP products either personally or by working with 3rd party support/engineering staff Effective and complete follow-up on all issues and items Providing as-built documentation Additional Specific Duties and Responsibilities Communicates status of implementation projects to Project Manager, Client Managers, management, and other parties Performs as a technical resource for IP and SIP implementation tasks, including server and operating system issues and network connectivity issues. Facilitates knowledge transfer for customers on software/hardware maintenance and client responsibilities Performs application upgrades Provides on-site and remote support for hardware and operating system problems Required Qualifications BS degree in Engineering in Computer or Data Networking or equivalent industry experience Certifications: CCNA, CCNP, CCIE, Avaya certifications, Ribbon or equivalent experience 5+ years of experience working with IP and SIP 5+ years of experience working as a VoIP Engineer. Ability to design, implement and troubleshoot VoIP Technologies and VoIP Equipment Comfortable working in a Linux/Unix environment. Strong documentation skills Self-directed and able to work independently to meet deadlines Strong understanding of IP network architecture and concepts Knowledge and experience with telecommunications voice networks, protocols and concepts Ability to troubleshoot issues within the above systems and consult on corrective measures Excellent verbal and written skills Desired/Preferred Qualifications Advanced computer related degree of 15+ years of experience