Technical Support Analyst
Posted on :
01-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1655478
Job Purpose
To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to company business and wholesale customers for the company s diverse suite of products and services with excellent knowledge in products, processes and systems.
Responsibilities
Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers satisfaction
Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
Perform Service Manager role to handle challenging or difficult customers and take appropriate follow up actions to address their concerns
Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers enquiries and technical issues promptly handled by the team
Mentor and guide new hires to build up their competency on the job
Support ad-hoc projects
Requirements
Diploma / Degree in Computer Science / Computer Engineering
Minimum 2 years of relevant working experience preferably in telco / service industry
Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies
Excellent interpersonal and communication skills
Customer focused with a strong analytical problem-solving mind and a good team player
Ability to work on rotational shift roster and weekends / public holidays
Diploma / Degree in Computer Science / Computer Engineering Minimum 2 years of relevant working experience preferably in telco / service industry Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies Excellent interpersonal and communication skills Customer focused with a strong analytical problem-solving mind and a good team player Ability to work on rotational shift roster and weekends / public holidays
Employment Type
Full Time
Key Skills
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