Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Summary
The NOC will act as the Single Point of Contact (SPoC) via Managed Services contract for any system monitoring, health checks, general inquiries from interfacing systems, and outage management.
The NOC Support Engineer role will involve Incident Management & Escalation, Problem Management & Escalation, deep level technical troubleshooting, minor deployments, minor change requests and major maintenance activities. NOC Support Engineer will also be required to be involved in Operations tool development and deployment work, bash scripting enhancement and active involvement in gating and handover processes. Seniors also comes with added responsibilities like mentoring and developing junior Support Engineer and also Operations Engineer, being subject matter experts on designated client solutions and environments, and client communications and interfacing.
NOC Support Engineers will typically work on normal office hours Monday to Friday (9:00am to 6:00pm). However, you will be requested to be on standby on a rotated schedule to provide cover for operations escalations (Incident & Problem).
General
Full Time