OIM Support

• Technical /Functional Knowledge of Oracle identity manager and governance & MySSO(Ping Federate) Applications
  
• Hands on experience with Identity self service tool and Design Console
  
• Hands on experience on Request Flow and User Access management
  
• Knowledge on LDAP, AD, POGO shared DB
  
• Troubleshooting and debugging skills with user interaction
  
• Incident management Remedy as ITSM tool.
  
• This is a customer facing position so communication skills (verbal and written) must be strong. Must have ability to multi-task, respond to emails, work planned work, answer ad hoc questions and jump into escalations. Experience with Remedy and JIRA are strong pluses.
  
• Positive attitude & should be ready to work independently and lead the team
  
• Flexible, ready to work in shift/on call / weekends
  
• Work is a combination of incident resolution, problem investigation, work requests (minor), production implementations (changes from Development team), support of DR events.
  
• Resource will also communicate with offshore team on escalations and status of investigations and work assigned.
  
• Experience working onshore with an offshore team is important: Communication, escalations (both directions), coordination of response, status updates, training/mentoring more junior resources.
  
  

Technical /Functional Knowledge of Oracle identity manager and governance & MySSO(Ping Federate) Applications Hands on experience with Identity self service tool and Design Console Hands on experience on Request Flow and User Access management Knowledge on LDAP, AD, POGO shared DB Troubleshooting and debugging skills with user interaction Incident management Remedy as ITSM tool. This is a customer facing position so communication skills (verbal and written) must be strong. Must have ability to multi-task, respond to emails, work planned work, answer ad hoc questions and jump into escalations. Experience with Remedy and JIRA are strong pluses. Positive attitude & should be ready to work independently and lead the team Flexible, ready to work in shift/on call / weekends Work is a combination of incident resolution, problem investigation, work requests (minor), production implementations (changes from Development team), support of DR events. Resource will also communicate with offshore team on escalations and status of investigations and work assigned. Experience working onshore with an offshore team is important: Communication, escalations (both directions), coordination of response, status updates, training/mentoring more junior resources.