Customer Service Specialist
Posted on :
27-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1650475
Responsibilities:
- Building positive relationships with customers.
- Handling clients' complaints and solve problems.
- Follow up with the client to achieve the highest customer satisfaction.
- Understand customer needs and develop plans to address them.
- Resolve customers' complaints quickly and effectively.
- Follow up with the customer to inform him of the last updates.
- Attempt to retain customers and replenish their solid database.
- Gain solid knowledge of your competitors.
- Upselling and cross-selling opportunities should be forwarded to the sales team.
- Maintain daily recordings, and log and document issues and resolutions in the CRM system for executive management teams to review.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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