Oracle Functional Services
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Job Description
Responsibilities:
• Assumes leadership role in Incident management by monitoring progress, assignments, managing and routing as required to progress and escalations.
• Manage customer escalations and engage the team members, customers, various Oracle groups as needed.
• Responsible for adherence to customer's SLA's as well as internal productivity targets
• Scoping and executing the Services
• Manage resources performing the Services, work assignments, prioritization
• Gather metrics and drive process improvement
• Resource Staffing, Skill Development, Training and Utilization
• Manage Risks, Issues, Mitigation and Escalations
• Ensure Process Compliance
• Responsible for Quality Audits
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
