Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
Answer the telephone according to Rotana standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department
Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
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