Support Networking Engineer

Responsibilities:

• Administrating and providing L1/L2 remote network support to both customers and internal field personnel in any country where IBM does business;
• Handling requests and incidents;
• Performing diagnose, solving complex technical issues and providing root cause analysis;
• Performing troubleshooting over remote access sessions, as well as offline investigation of device logs and documentation;
• Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms;
• Use specialized debug equipment such as scopes and analyzers to isolate complex client problems;
• Communicating and collaborating with various internal departments as well as external vendors/OEMs;
• Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable).