Dir-training

Responsibilities:

• Promotes and informs employees about all training programs.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Ensures adult learning principles are incorporated into training programs.
• Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).
• Managing Employee Development programs*
• Provides additional training to participants to increase skills (e.g., HR skills).
• Helps employees identify specific behaviors that will contribute to service excellence.
• Oversees the Management Development Program.
• Coaches managers to enhance own performance and to improve the performance of employees.
• Develops specific training to improve service performance.