RIDE SUPERVISOR
Posted on :
01-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 0 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
01-10-2022
Job Description
- Improve rider quality – Appearance, hygiene and grooming
- Streamline the T-Patrollers roles and responsibilities
- Set targets and parameters to measure the t-patrollers performance
- Enhance customer satisfaction while providing rider support to ensure orders are delivered with great customer experience.
- Consistent with quality policy: interpret and support quality policies and implement guidelines to ensure compliance with quality standards.
- Goals to improve on time delivery while monitoring rider’s movements and provide on-site support.
- Quality and audit to verify the compliance of the department – Visit periodically to verify rider’s compliance and to audit t-patrollers.
- Guidance for development a quality system training – Provide suggestions to improve rider quality and support in training for non-compliant riders with 1 on 1 sessions.
- Supervising the team and setting their goals to achieve weekly, monthly targets.
- Establish priorities and ensure maximum usage of assigned resources.
- Develop monthly reports showing inspection and audit performance and improvements opportunities.
- Support country operation teams, sales, marketing and other departmental ad-hoc tasks
- Conduct meetings regularly with team leaders and t-patrollers to help consistency in teamwork.
- Develop new methods to resolve problems occurring during QA activities
- Evaluate and recommend alternatives to improve rider behaviors
- Engage with vendor to improve delivery timeline
- Support riders with road safety features, develop, train t-patrollers to guide riders about road safety
- Able to independently resolve most operations issues (t-patrollers issues, technical problems, complaints etc.) within set operations parameters.
- Develop standard operating procedures as required
- Identifies and develops strategies, performance indicators and project improvement opportunities.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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