GUEST SERVICES ASSOCIATE
Posted on :
25-09-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
25-09-2022
Job Description
Req ID : 1568954
- Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.
- Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.
- Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
- Perform all housekeeping duties such as cleaning room suites and ensure proper maintenance of rooms.
- Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
- Manage all communication with shift employees and maintain a log book to maximize profit for facility.
- Monitor all front desk and café operations and ensure efficient stock in lobby and café areas and administer all safe deposit boxes for guests prior to check in.
- Ensure compliance to all safety rules and regulations and maintain safety for all employees.
- Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.
- Monitor all cash transactions for front desk employees according to bank agreement policies.
- Monitor and operate various PBX equipments and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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