Operations Engineer

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Position: Operations Engineer III

Location: Remote

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Job Description:

Job Responsibilities:

• Responsible for helping to ensure that all Managed Enterprise Services -MES/Strategic Government -Stratgov customer data are protected and secure from any unauthorized access in its systems environment.

• Establishes the overall data/Wi-Fi architecture goals and policies for specified customers and ensure adherence in working with program, service management and sales engineering support teams to document data/Wi-Fi expectations and an overall plan of migration milestones and timelines.

• Individual shall be the main point of contact for all security issues resolution, security management, Certification and Accreditation, and other security support which touches the MES/Stratgov customer facing systems. This position would be considered for remote telework.

Basic Job Qualifications:

• Bachelors Degree in Computer Science, Engineering or similar technical field plus 7 + years of applicable experience.

• Preferred Certified Professional system certification in either product line (Solarwinds, Gemaolto, TripWire, Trend Micro or Splunk).

• Preferred familiarization with A-10, Gigamon, Ixia or FireEye technologies

• Provide lead level technical support to include remote trouble diagnostics and full restoration.

• Assist with answering customer calls during overflow/outage situations.

• Actively work with local exchange carriers to ensure current services are active and restored within the Service Level Agreements

• Perform network site implementation/acceptance and activations as requested by Federal clients.

• Prepare routing/swtiching equipment for customer site move/add/deletes

• Ensure all router configurations are built to comply with Customer Technical Design templates and internal standard requirements.

• Keep the project team updated with daily progress reports on any assigned actions.

• Isolate layer 1 problems on the customer's DS0, DS1 and DS3 circuits on the IP platform, VPN and MPLS Networks.

• Detailed understanding of Ethernet MPLS and Wi-Fi circuits: point to point, private line.

• Utilize Technologies and Federal Client propietary Network Performance Monitoring tools to monitor events and collected data about the health of the MPLS network.

• Solves complex problems by substantial evaluation, analysis and modification or adaptation of advanced techniques.

• Assumes accountability as a resource for decisions required across multiple functional segments. Individual reduces adverse impacts to service, cost, due dates and identifies inefficiencies. Provides near term focus of resolution of immediate issues. In addition, provides long term or strategic solutions.

• Provide primary engineering design and configuration (test and production) for data/voice network elements in line with customer goals and requirements.

• Lead team efforts and discussions to better overall team and contract effectiveness.

• Lead data and voice communications projects with the goal of improving or expanding the current infrastructure.

• Identify capacity and performance issues for communications traffic to ensure continued, uninterrupted operation of all failed systems.

• Act as liaison between customer, internal security teams and other network vendors (e.g. Cisco, Aruba, Viptela) on high-level support issues.

• Provide independent verification and validation testing of software prior to Day 2 implementation and acceptance.

• Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

• 7 + years of networking experience

• 7 + years of experience troubleshooting production equipment such as Cisco, Juniper & Alcatel routers.

• CCNP or higher Cisco certifications are required.

• Recent background in Telecommunication Operations

Other Job Requirements:

• Ability to organize and prioritize multiple tasks and meet deadlines.

• Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.

• Excellent negotiating and persuasive skills

• Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.

• Embraces change, inspires trust, communicates in all directions and a continuous learner.

• Has a track record as a self starter with the ability to work well with minimal direction and the discipline to meet deadlines on time.

• Must be able to prioritize multiple projects and perform under pressure.

• Must negotiate timeframes for completion and meet critical deadlines.

• Must be willing and able to work with other coworkers to complete job assignments.

• Successful completion of all applicable employment testing and interviews.

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.