Information Technolo....
Information Technology Help Desk
Posted on :
08-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
08-09-2022
Job Description
Req ID : 1509614
- Provide first level of support to DDI users (Internally and Externally)
- Ensure end user satisfaction through the services of the Help Desk team
- Respond to requests for technical assistance in person, via phone or electronically using the Helpdesk systems
- Log all help desk requests and follow standard help desk procedures
- Troubleshoot and redirect issues to correct resource person for resolving critical or complicated issues
- Identify and escalate situations that require urgent attention
- Keep up to date on changes concerning system application, upgrades etc.
- Diagnose and resolve technical hardware and software issues with appropriate monitoring mechanisms
- Advise user on appropriate action when resolving requests
- Monitoring and supporting IT business/technical services
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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