Unified Communications Engineer

Design, implement, manage, and repair Cisco Unified Communications Systems, including Unified / Call Manager and Contact Center Enterprise and Communications Manager.

Responsible for implementing (building) a variety of voice modes including Cisco, Call Center, hardware and peripherals.

Responsible for implementation and technical support for related Communications Unified Cisco technologies.

Perform other duties related to Cisco UC technologies as assigned.

Responsible for creating technical documentation for infrastructure solutions

Identify network system issues, troubleshoot, and provide solutions

Provide preventative measures to ensure uptime and optimal performance of the environment

Perform complex problem isolation within the Telecommunications Infrastructure and Networks

On-call rotation/After Hours support is required

Travel is possible, but occasional

Creates technical documentation for infrastructure solutions

Leading the engineering design, development and test process for the chosen product set

Delivering a secure, compliant and stable enterprise UC platform

Requirements

Bachelors degree or equivalent in Information and computer systems such as CCIE/CCNP/CCNA.

A minimum of 5 years experience at Cisco UCCX in critical & enterprise-scale work environments.

Excellent knowledge of video conferencing technologies and products

Experience in and a passion for network and system management

The ability to lead teams on projects is required.