Manager, Business Development - Microsoft Professional Services

• Manage and lead the relationship with assigned vendors and distributors by acting as single point of contact for business reviews and any partnership s requirements.
  
• Develop partnership level and competencies with strategic vendors by guiding internal teams with vendor s requirements.
  
• Directly or through a team; manage and supervise any operation process related to the vendor s agreement that include lead registration, discounts, order placement, incentive, vouchers and rebates management through the announced vendor s channel or portals.
  
• Attend industry functions, such as events and conferences, and provide feedback and information on market, competition and technology trends.
  
• Using knowledge of the market and competitors, identify and develop the company s unique selling propositions and differentiators and be able to project our services as the best-in-class.
  
• Prepare and participate in business plans that contribute to the continues service s development for assigned workloads.
  
• Make sure any assigned service or product is well defined by developing and following service catalogue process.
  
• Monitor business health for assigned workloads by working closely and conducting business reviews with finance, sales, marketing, customer success and services teams to ensure the success of the planned objectives.
  
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  
• Plan for marketing activities and Go-To Market plans that contribute directly or indirectly in demand generation and numeric objectives in cooperation with marketing and other cross functional teams.
  
• Engage in account planning practices that has customer facing activities with vendors, distributors and sales teams to drive goal attainment in assigned territories.
  
• Engage directly with sales team in developing the relationship with company s key accounts by introducing our services as an expert in the assigned workloads.
  
• In cooperation with customer success teams, make sure existing customers are satisfied and renewals are on track. Plan for Cross-Sell and Up-Sell to existing customers by identifying new services or enhancement to existing service that contribute to customer s success and numeric objectives.
  
• Deliver directly and indirectly product and service training and workshops to increase sales, marketing and service delivery awareness and understanding for the assigned portfolio. This may include onboarding for new team members that will engage at any of the mentioned functions.
  
• Content Creation: Help define new technical and market content such as white papers, technical concept notes, product plans, competitive battle cards, product videos, blog posts, market analyses and any other material that enable/support our customers and other teams in Marketing, Sales and Services departments.
  
• Direct or through a team; lead technical demonstration: Execute demos for customers and internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both management and technical.
  
• Direct or through a team; lead customer business value identification and discovery -- understand how our services and their unique differentiation can be used within the customers existing architecture and business environment.
  
• Direct or through a team; lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions and services.
  
• Direct or through a team; prepare the technical responses to RFPs and other documents as required.
  

Requirements

• Bachelor s degree in Computer Science or equivalent.
  
• CCNA Routing and Switching.
  
• ITIL Expert (Preferred)
  
• MCSE: Core Infrastructure (Must)
  
• MCSE: Private Cloud (Must)
  
• MCSE: Messaging.
  
• PMP Certified (Preferred)
  
• Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
  
• Microsoft Certified: Azure Solutions Architect Expert (preferred)
  

• Minimum of 7 years experience in - Business Development or related position.
  
• 5+ years experience in Microsoft technologies in one or more of the following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange, Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft SharePoint)
  
• Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
  
• Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
  
• Knowledge in Microsoft Server features (ADFS DFS RMS WSUS WDS CA IIS).
  
• Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
  
• Basic knowledge in SQL database administration and implementation.
  
• Solid understanding of client/server, networking, and Internet technologies fundamentals.
  
• Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ PaaS and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios..
  
• Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure deployment, ARM template, Application Insights, PowerShell Scripting, Security, High Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, Clustering, service resilience, SQL Azure, ADLS and distributed systems etc.
  
• Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET (Preferred)
  
• Solid Networking Skills (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols)
  

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Proven people management and leadership skills
  
• Love being the first line of support and troubleshooting issues
  
• Strong analytical skills to investigate and resolve customer support tickets
  
• Able to multi-task efficiently under time pressure
  
• Able to work with cutting edge technology and assimilate information rapidly
  
• Previous experience in managing customer focused teams
  
• Proven experience in managing a service and support focused team culture
  
• Ability to maintain composure during stressful situation
  
• Fluent in Arabic and English.