IT Domain Engineer Lead
Posted on :
27-08-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1469056
- Responsible for 24X7 monitoring of IT applications such as Oracle BRM, CRM & Data warehousing and reporting.
- Ensure that trouble ticket (TT)is raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
- Create KPIs reports of IT elements which are mentioned in the role purpose and share with relevant stakeholder for further analysis.
- Support for pre and post heath check for any major application changes in the domain(BRM,CRM,UIM,OSM,OCOMC,OC3C,ECE,Channels)and any other domain based on the request. Support L2 engineers Resolve end users complains
- Liaise with third party vendors and support them as part of incident resolution and assure that the SLAs are intact with them.
- Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for IT domain aligned using ITIL process
- Post-event Investigation & Maintenance Administration
- Monitoring, analyzing and Reporting network performance
- Work Order Approval & Management
- Overall GNOC Management for IT application
Employment Type
Full Time
Department / Functional Area
Key Skills
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