CRM Consultant_UM/CRMC/1708/S/4

Retail Banking & Wealth management The role holder is responsible for supporting Digital Customer Journey Manager in conducting consumer data analysis by implementing systems and new projects, processes and framework, managing CRM production issues, leveraging the right mix of data analysis tools, while working closely with key stakeholders from Retail Banking and Wealth Management on all the digital projects assigned as well as the BAU to ensure in-depth consumer behavior analysis to improve the customer satisfaction and to increase the revenue. Supporting the Digital Customer Journey Manager in the new projects assigned as well as the reporting and the analysis required. Review and manage CRM production issues/defects quickly and efficiently within the SLA. Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology Establishing workflows and standards or entering data in the CRM Manage and handle CRMs platforms performance and the assigned projects with providing performance & dashboard report. Meeting with teams to help them analyze business trends. Ensure that All Risk documents for assigned projects are uploaded on the team space. Support RBWM in increasing Products Sales through Digital Channels by taking the initiative in providing possible solutions in any digital channel assigned including CRM. Perform a performance report of functions efficiency for the new releases Handling analysis and Reporting. Provide training sessions for the required users after the releases for the assigned projects.