Technical Sales Professional - Modern Workplace Solutions

• Presenting and demonstrating Alnafitha s services to customers.
  
• Build scope of work/low level technical scope based on the business requirements.
  
• Deliver regional technical implementations and solution design within Alnafitha services on customer s remotely.
  
• Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission critical support.
  
• Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  
• Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  
• Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  
• Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  
• Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  
• Deliver solutions related documentations that could include scope of work / user manual.
  
• Participating in building Alnafitha s technical content library. Ex. Knowledge base and other technical contents.
  
• Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
  
• Mentor other team members on deployed solutions and best practices.
  
• Perform other related duties as assigned.
  

Requirements

• To excel in this position, you will need to:
  
• Certification Requirements:
  
• Bachelor s degree in Computer Science or equivalent.
  
• Microsoft 365 Identity and Services
  
• Microsoft 365 Mobility and Security
  
• Microsoft 365 Messaging
  
• Microsoft 365 Certified: Enterprise Administrator Expert
  

• Experience in same or similar technology: 5+ (Microsoft 365, Microsoft Active directory, Microsoft Exchange, SharePoint, Enterprise Mobility and Security, Windows Virtual Desktop, Intune, Azure Active Directory AAD, Microsoft Information Protection MIP, Microsoft Device Management MDM, Microsoft Defender for Endpoint, Microsoft Defender for identity, Microsoft defender for O365, Microsoft Cloud Security)
  
• Experience being involved in different types of solution implementations
  
• Good technical background with the ability to discuss architecture, hardware and software.
  
• Experience across different industry sectors.
  
• Good Experience with System center configuration manager.
  
• IT networking skills and experience
  
• Excellent understanding of Microsoft Modern workplace and Microsoft Security.
  

• High sense of responsibility and ownership, acting like owner in what you do.
  
• Exceptional communication and presentation skills
  
• Being able to work on their own or in a team
  
• Being able to work to tight deadlines
  
• Ability to maintain composure during stressful situation
  
• Handling many tasks & responsibilities
  
• Fluent in Arabic and English.