Project/Service Transition Coordinator

Project/Service Transition Coordinator

Excis is a global IT services company, headquartered in the United Kingdom. We are now looking to recruit a fulltime Project Coordinator to join our Cairo office team to support our Transition Managers who look after one of our large global clients.

The Project Coordinators oversee a number of key responsibilities, the main purpose is to efficiently, align resources, create schedules for project deliverables and oversee progress to make sure goals are met on time.

The Key Functions are:

Planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into delivery. This includes operational readiness, support documentation and acceptance checklists.

Ensure service transition is planned and executed to schedule, scope and budget.

Coordinating implementation activities for cross functional teams, providing effective team leadership, including information flow to and from operations during the Transition.

Assess, analyze, develop, document and implement changes based on requests for change

Liaise with internal resources, third party vendors for resource opportunities to fulfill the objective.

Promotes awareness of transition planning and support process and strategy to internal stakeholders

Your responsibilities will be:

Create onboarding Presentation in PowerPoint with new client details and company repository

Create engineer tracker to track HR activities and engineer onboarding and store on company repository

Onboarding for new engineers at least 2 weeks before go live date (Use the Presentation to onboard)

Recruitment for Resident Engineers

Recruitment Field Engineers

Dispatch engineers (Excis employed engineer but works on different projects / clients)

Prepare for daily update meetings with client

Back-up engineers for when your engineers are sick or on leave (schedule to be updated in SharePoint)

Excis email address creation and HR number

Training for engineer on Ticket systems

Training for engineers on HR platforms

Onsite training for engineers to be arranged with client - site processes / health and safety

Site badges / access to be arranged for engineers

Client admin accounts and ticket system accounts to be created for engineers

Daily follow up with engineers during their training phase

Tracking transition resource expenditure

KNOWLEDGE, SKILLS & EXPERIENCE;

The ideal candidate will be educated with high school, preferably with Project/Business administration qualification.

Min. 2yrs experience working within Project environment, utilizing the latest in telecommunications hardware, products and services.

Knowledge of project management tools, such as Microsoft Project and Office.

Strong experience in working on multiple project and project teams in multi-cultural environments.

Ability to communicate well and professionally at all levels.

Strong interpersonal and communication skills are required, as the job-holder will be required to interface with technical and non-technical staff, at all levels within the organization and externally.

The jobholder must be a team player and be prepared to share knowledge and support with his/her peers.

The jobholder must be a self-starter and be able to work with minimum supervision.

Ideally, the jobholder will have some knowledge of services solutions for IT and networking infrastructure, Program Management, including commercial and financial awareness

Occasional international travel will be required. The jobholder will have no issues or objections to occasional travel within the regions, as and when the need arises.

Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. Mentor and assist junior technicians in their work and provide support to senior peers in resolving tickets. Excellent Interpersonal skills Distinctive service and customer orientation Close attention to details