CUSTOMER RETENTION OFFICER
Posted on :
21-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 0 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
21-07-2022
Job Description
Req ID : 1267807
- Checking ci-net database for un-uploaded transactions and then notifying relevant employees.
- Coordinate with various Consumer Banking department / teams in a timely basis.
- Following up with the branches for any e-loan missing documents on a weekly basis.
- Comparing ci-net bills monthly depending on actual number of cards and loans sales.
- Communicate with branches to send original documents of the pending loans.
- Remove customers who are leaving GBK to other banks from the CSC system.
- Reduce the number of rejected loans and credit cards applications (second review) to achieve pre-set annual sales of the targeted receivables.
- Corporate Governance and compliance: Work fully within: risk policies and procedures and all compliance regulations
- Ci-Net Monitoring (Maintain Monthly Bill Below a certain targeted amount set by the management)
- Reduced percentage of Rejected Loans & Credit Card Applications by a certain targeted number set by the management)
- Effective handling of customer issues and customer satisfaction
- Compliance with operational procedures and instructions, risk policies.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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