Business solution analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
Job duties & Responsibilities:
Product design on BSS Modules as per commercial requirements
Investigate technical problems.
Troubleshoot systems that are in live operation
Participate in the remedy (workaround/ permanent) of systems in case of critical situations.
Receive and coordinate customer complaints.
Support a strong Product Vendor relationship and communication with other internal departments.
Analyze a new release and prepare the integration/migration of the new functionality.
Perform tests and report on the status.
Write and track error reports in your functional area.
Contribute to the development of Standard Operation Procedures (SOPs) documents.
Perform any additional operational tasks that are upcoming during the operations.
Deliver training to end users in support of use of the application, or upgrades, and enhancements.
Authorize to conduct performance evaluation.
Handling customer requirement
Requirements
Other Job Requirements (Skills and licensing or Certification Required):
Candidates for this position should have the following skills:
7-9 Years of relevant experience in BSS domain.
Excellent knowledge in BSS products architecture, interfaces and communication protocols.
Experience in the field of operational activities in a telecom business.
Experience with both preventive and corrective maintenance.
Excellent knowledge of UNIX Operating System and environment.
Excellent knowledge of Database, preferably Oracle
Excellent Scripting skills: Unix shell scripting, PERL, XML
Strong analytical and quantitative skills.
Familiarity with ITIL is mandatory.
Ability to communicate easily and well with both technical and non-technical staff at all levels, with strong customer service skills.
Possess multi-tasking skills, with the ability to work under pressure
Proven ability to work in a multicultural environment with respect and sensitivity for diversity.
Fluency in spoken and written English
Other Job Requirements (Skills and licensing or Certification Required): Candidates for this position should have the following skills: 7-9 Years of relevant experience in BSS domain. Excellent knowledge in BSS products architecture, interfaces and communication protocols. Experience in the field of operational activities in a telecom business. Experience with both preventive and corrective maintenance. Excellent knowledge of UNIX Operating System and environment. Excellent knowledge of Database, preferably Oracle Excellent Scripting skills: Unix shell scripting, PERL, XML Strong analytical and quantitative skills. Familiarity with ITIL is mandatory. Ability to communicate easily and well with both technical and non-technical staff at all levels, with strong customer service skills. Possess multi-tasking skills, with the ability to work under pressure Proven ability to work in a multicultural environment with respect and sensitivity for diversity. Fluency in spoken and written English
Employment Type
Full Time
