Service Desk Admin I....
Service Desk Admin I (NOSC)
Posted on :
19-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0 - 4 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
19-07-2022
Job Description
Req ID : 1252597
- Provide enterprise level technical support and non-technical support regarding ITSM incident requests.
- Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application or system problems.
- Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers.
- Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network related trend analysis/metrics.
- Maintain a high degree of customer service during all support interactions and adhere to all service management principles.
- Personnel will act as a single POC interfacing with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of ASIs within the RCC-SWA area of responsibility (AOR).
- Become proficient with various management tools for daily operations to include, BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) SharePoint and Active Director (AD).
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
