Member Care Supervisor
Posted on :
04-07-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
04-07-2022
Job Description
- Lead a team, ensuring competence and continuity of Member Care Champions through optimum selection, training and development, appraisal, and motivation techniques.
- Facilitate teamwork and ensuring the effective day-to-day operations of the call center.
- Ensure optimum staffing levels; investigate and evaluate staffing models and explore their impact on business objectives.
- Assist in the hiring process by participating in interviews.
- Responsible for administrative duties including reporting, time sheets, schedule adherence and the maintenance and enforcing of policies and guidelines.
- Review daily transactions and give feedback to employees.
- Conduct monthly/annual CSR review sessions, and coach employees.
- Conduct team meetings and weekly one-to-one meetings.
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Review the performance of staff, identify staff training needs and plan training sessions.
- Maintain effective training programs.
Employment Type
Full Time
Department / Functional Area
Key Skills
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