Operations Lead, AMXL JP
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
日本の家具家電配送ネットワークを変革する仕事を一緒にしませんかアマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って大型配送の新しいパートナーを開発していくリーダーを探しています
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
本ポジションの所属部門等に関する詳細は下記リンク先をご参照ください
部門紹介
Last Mile(AMZL)
Amazon は多様かつインクルーシブな職場づくりを目指していますAmazonは男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください you like to work with us to transform Japans furniture and home appliance delivery network Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL) where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
More Information
Department: Last Mile(AMZL)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit job responsibilities
オペレーションロールとしてデリバリーサイトでのパートナー運送会社のオペレーションメトリックス管理に責任を持ち配送品質の向上サービスの追加安全の確保法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します
- 新規配送パートナーとの信頼関係構築
- 配送サイト訪問を頻繁に行い配送現場の把握
- 配送パートナーをサポートして契約配送品質の実現
- 配送パートナーにとってアマゾン配送ビジネスの継続性利益性の実現
- ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施
- サイト運営チームのサポートチームのオペレーションターゲット到達同時に配送パートナーやドライバーの声をオペレーションに反映
- 配送パートナーの課題解決調整
- 配送SOPや基準をパートナーに徹底
- 中長期的なカスタマーエクスピリエンスの達成サポート
As a Operations Lead you will be responsible for managing operational metrics for partner carriers at delivery sites improving delivery quality adding services ensuring safety and ensuring regulatory compliance while strengthening relationships of trust with partners.
- Building trusting relationships with new delivery partners
- Frequently visit delivery sites
- Support delivery partners to achieve contract delivery quality
- Achieving continuity (profitability) of Amazon delivery business for delivery partners
- Implement measures to improve driver safety work environment and motivation
- Support the site management team reach the teams operational targets and reflect the voices of delivery partners and drivers in operations
- Coordination to resolve issues with delivery partners
- Thorough delivery of SOP standards
- Support for achieving medium- to long-term customer experience
- Work on a flexible schedule/shift
A day in the life
1日は毎朝リモート前日の品質レビューから始まります品質レビューは毎日に加えて週例月例で実施してネットワーク全体のレビューで報告します
次にネットワーク拡張のためにトポロジーチームとのミーティングです拡張エリアの決定をしますトポロジーチームがあなたのインプットに基づき最適なネットワークを設計してくれます
日々のスムーズな運営安全性の確保UTR/OTRアソシエイトエクスペリエンスと顧客エクスペリエンスを担当していただきますまた新しいドライバーとDSPのオンボーディングも担当していただきます
Each day begins with a remote quality review from the previous day. Quality reviews are conducted daily weekly and monthly and are reported in network-wide reviews.
Next is a meeting with the topology team to expand the network. Decide on the expansion area. Our topology team will design the optimal network based on your input.
You will be resonsible for day to day smooth operations ensuring safety UTR/OTR associate experience and customer experience. You will also responsible for onboarding new drivers and DSPs.
About the team
我々はこれからあなたと一緒にチーム作りをしたいと思っています目指すチームは個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます我々はカスタマーエクスペリエンスを貪欲に追及しますが常にフェアで客観性を保ちます我々は自由にオープンな討議しますが常に相手への思いやりを持ち性別経験国籍に頓着しません我々は個々の仕事を尊重しますが常にサポートの手を差し伸べる用意がありそれは私の仕事ではありませんとは言いません我々は仕事に対する情熱を持っていますが家族やプライベートを大切にします総じて我々のチームは毎日一緒に働くのが楽しくなるチームです
We would like to build a team with you. The team we aim to create is one in which each member has an independent personality and ability and strives for excellence in their work but is always humble and continues to learn from others. We are greedy for customer experience but always remain fair and objective. We discuss freely and openly but always with consideration for the other person regardless of gender experience or nationality. We respect each persons work but are always ready to lend a hand and never say Thats not my job. We are passionate about our work but also value our families and private lives. Overall our team is a fun one to work with every day.
- Speak write and read fluently in Japanese at a business level or above (N1)
- 2 years of operations management experience
- Knowledge of Excel
- Speak write and read fluently in Japanese
- Bachelors degree
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
本ポジションはAmazon Logistics Extra Large Team (AMXL)にて各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ新しい全国配送ネットワークを構築する仕事です
本ポジションの所属部門等に関する詳細は下記リンク先をご参照ください
部門紹介
Last Mile(AMZL)
Amazon は多様かつインクルーシブな職場づくりを目指していますAmazonは男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください you like to work with us to transform Japans furniture and home appliance delivery network Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.
This position will be part of the Amazon Logistics Extra Large Team (AMXL) where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.
More Information
Department: Last Mile(AMZL)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit job responsibilities
オペレーションロールとしてデリバリーサイトでのパートナー運送会社のオペレーションメトリックス管理に責任を持ち配送品質の向上サービスの追加安全の確保法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します
- 新規配送パートナーとの信頼関係構築
- 配送サイト訪問を頻繁に行い配送現場の把握
- 配送パートナーをサポートして契約配送品質の実現
- 配送パートナーにとってアマゾン配送ビジネスの継続性利益性の実現
- ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施
- サイト運営チームのサポートチームのオペレーションターゲット到達同時に配送パートナーやドライバーの声をオペレーションに反映
- 配送パートナーの課題解決調整
- 配送SOPや基準をパートナーに徹底
- 中長期的なカスタマーエクスピリエンスの達成サポート
As a Operations Lead you will be responsible for managing operational metrics for partner carriers at delivery sites improving delivery quality adding services ensuring safety and ensuring regulatory compliance while strengthening relationships of trust with partners.
- Building trusting relationships with new delivery partners
- Frequently visit delivery sites
- Support delivery partners to achieve contract delivery quality
- Achieving continuity (profitability) of Amazon delivery business for delivery partners
- Implement measures to improve driver safety work environment and motivation
- Support the site management team reach the teams operational targets and reflect the voices of delivery partners and drivers in operations
- Coordination to resolve issues with delivery partners
- Thorough delivery of SOP standards
- Support for achieving medium- to long-term customer experience
- Work on a flexible schedule/shift
A day in the life
1日は毎朝リモート前日の品質レビューから始まります品質レビューは毎日に加えて週例月例で実施してネットワーク全体のレビューで報告します
次にネットワーク拡張のためにトポロジーチームとのミーティングです拡張エリアの決定をしますトポロジーチームがあなたのインプットに基づき最適なネットワークを設計してくれます
日々のスムーズな運営安全性の確保UTR/OTRアソシエイトエクスペリエンスと顧客エクスペリエンスを担当していただきますまた新しいドライバーとDSPのオンボーディングも担当していただきます
Each day begins with a remote quality review from the previous day. Quality reviews are conducted daily weekly and monthly and are reported in network-wide reviews.
Next is a meeting with the topology team to expand the network. Decide on the expansion area. Our topology team will design the optimal network based on your input.
You will be resonsible for day to day smooth operations ensuring safety UTR/OTR associate experience and customer experience. You will also responsible for onboarding new drivers and DSPs.
About the team
我々はこれからあなたと一緒にチーム作りをしたいと思っています目指すチームは個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます我々はカスタマーエクスペリエンスを貪欲に追及しますが常にフェアで客観性を保ちます我々は自由にオープンな討議しますが常に相手への思いやりを持ち性別経験国籍に頓着しません我々は個々の仕事を尊重しますが常にサポートの手を差し伸べる用意がありそれは私の仕事ではありませんとは言いません我々は仕事に対する情熱を持っていますが家族やプライベートを大切にします総じて我々のチームは毎日一緒に働くのが楽しくなるチームです
We would like to build a team with you. The team we aim to create is one in which each member has an independent personality and ability and strives for excellence in their work but is always humble and continues to learn from others. We are greedy for customer experience but always remain fair and objective. We discuss freely and openly but always with consideration for the other person regardless of gender experience or nationality. We respect each persons work but are always ready to lend a hand and never say Thats not my job. We are passionate about our work but also value our families and private lives. Overall our team is a fun one to work with every day.
- Speak write and read fluently in Japanese at a business level or above (N1)
- 2 years of operations management experience
- Knowledge of Excel
- Speak write and read fluently in Japanese
- Bachelors degree
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
