Risk Specialist, JP RISC, JP Trustworthy Shopping Experience (TSE)

(Note: Business-level Japanese proficiency is must for this role)
アマゾンジャパンの製品コンプライアンスチームは製品安全コンプライアンススペシャリストを募集しています

製品安全コンプライアンススペシャリストはガイドラインの策定と実施Amazonで販売される製品が日本の法規制に準じた安全なものであることを担保する重要な役割を持っていますまたアマゾンオペレーションズビジネスチーム法務カスタマーサービス技術部門そして国内の製品安全を推進する様々な社内部門と直接協力します内部だけでなく専門的な検査機関などの外部機関とも積極的に協力し一部のリスクの高い製品の調査報告やテスト結果をチェックして安全な事業拡大をサポートします製品安全コンプライアンススペシャリストはアマゾンジャパンのすべての製品が日本国内の法律とポリシーを満たしていることを保証し安全と遵法を確認できるプロセスを導入する必要がありますこれらのプロセスを導入するためにはAmazonのポリシーとAmazonが販売する製品に適用される法的環境を理解する必要がありますその結果Amazonがすべての顧客に提供する製品があらゆる安全関連基準や規制に準じていることを確認し購入者の安全を守ることを第一に努めます

We are looking for a talented Product Safety and Compliance Specialist to support our rapidly growing and evolving Retail and Operations businesses. The Product Safety and Compliance Specialist is responsible for ensuring compliance with all relevant product safety regulatory guidelines in Japan.

As the Product Safety and Compliance Specialist you will collaborate with Amazons stakeholder teams including Fulfillment Center Operations Selling Partner Business Legal Customer Service and Technology teams to enforce Product Safety policies in Japan. You will actively seek cooperation from not only internal functions but also external vendors and assess risks of high-risk products and evaluate test results of the products. to support business expansion. The role must ensure all products in JP Marketplace meet Amazons policies ensuring safety and compliance is embedded in end-to-end processes with managing/building programs. The role is responsible for understanding Amazon policies and guidelines as well as the legal requirements that applies to the product Amazon offers for sale.

At Amazon youll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making to Generative AI that helps you focus on work that truly matters. Youll have opportunities and resources to develop AI fluency at your own pace with continuous learning built into the culture.

Key job responsibilities
出品者と購入者の両方のためのアマゾンの事業に焦点を当てます主な目標は規制要件を確実に満たす
電子機器や消費者製品のすべての新製品の上流規制および運用プロセスを確実にするための取り組みをリードする
外部機関と協力しアマゾンジャパン市場で製品の安全性を確保するためのスキームを確立する
顧客からの苦情/顧客レビューおよびカスタマーサービスのフォローアップや社外からのリコール自主回収等の情報に基づいて製品安全に関する問題を調べ解決に導く
分類データベース規制データベースなどの運用およびキャリアと連携する製品安全固有のプロセスを設計実装および維持する
オペレーション部門と協業リソースを活用しプロセスの効率の最大化を図る
東京を拠点とする

Focus on Amazons operations for both supply and customer. The primary goal is to ensure regulatory requirements are met.
Lead efforts to review and update validation processes for all newly onboarded products that are highly regulated.
Collaborate with external authorities and carry out a scheme to ensure product safety at JP Amazon market place.
Drive solutions of Product Safety issues raised by customer complaints/customer review comments internal follow-up actions and product recall requests from external parties.
Design implement and maintain Product Safety processes that interface with Fulfillment Operation teams and carriers and use classification and restriction databases.
Help optimize Fulfillment Center processes to enhance competitive advantages and customer experience. Leverage resources available and work effectively across functions Amazon business grows.
Based in Tokyo.

A day in the life
Selling Partner Servicesの詳細はこちら

About the team
Trustworthy Shopping Experience TeamではAmazonの日本にて販売するすべての商品が消費者にとって安全であり安全関連法令に適合しておりまた消費者の期待を満たすものであることを確実にするための施策を実施していますこの施策運用とAmazonのビジネスの発展のためには製品やリスクの分析テクニカルな施策を導入するための技術的な専門知識を有することが必要です私たちの製品安全コンプライアンスに対するビジョンはAmazonのミッションである広範囲かつ商品セレクションをサポートするものでありつつお客様を潜在的な危険や不適合商品から守ることにあります私たちはコンプライアンスを実現するために自発的に基準を設計発展実装すると同時に事業部門オペレーション部門また物流部門と協業していますこのように本ポジションでは急成長を続ける企業において勤務する刺激的な機会となっています

The Trustworthy Shopping Experience Team in Japan works to ensure that all products offered in Japan are safe for our customers compliant with all product safety legal requirements and meet consumer expectations. It does that by bringing product/risk science and technical expertise together with technology solutions to serve the Amazon business. Our vision for Product Safety & Compliance is to support Amazons mission of offering the widest selection of products available while protecting customers from potential unsafe & non-compliant products. We are looking for a dynamic organized self-starter to set standards develop and implement assessment programs and partner with retail operations and transportation teams to achieve compliance. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!

Selling Partner Servicesの詳細はこちら

- Bachelors degree or equivalent
- 1 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Experience handling confidential information
- Japanese Proficiency (Business or Native Level)

- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel
- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience

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