Technical Service Specialist
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Job Summary
JOB DESCRIPTION:
At Abbott we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality reliable technical service.
Primary Objective
The Technical Service Specialist is responsible for performing planned maintenance activities hardware and software upgrades (TSBs) providing backup first-line (Level 1) service and supporting instrument installations and deinstallations.
Key Responsibilities
- Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
- Schedule and perform planned maintenance (PM) activities
- Execute hardware and software upgrades (Technical Service Bulletins TSBs)
- Support instrument installations and deinstallations
- Contribute to achieving customer satisfaction (NPS) service KPIs and the districts economic growth and profitability
Education
- Bachelors degree or equivalent experience required
- Bachelors / Engineering degree in medical electrical mechanical engineering or medical technology preferred
Experience & Skills
- Proven experience in a similar technical service role supported by management and customer references
- Strong customer engagement skills particularly with laboratory staff
- Recognized technical expertise for the assigned product line
- Excellent communication and problem-solving skills
- Strong experience using analytical tools and technical software
Impact of the Role
This position plays a key role in ensuring instrument reliability service quality and customer satisfaction through effective maintenance upgrades and technical support activities.
What We Offer
- A collaborative innovative and inclusive work environment
- Continuous technical training and development
- Career growth opportunities within a global healthcare leader
- Competitive compensation and benefits package
Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
LinkedIn Version (English Optimized)
Were hiring: Technical Service Specialist Italy
Join Abbott and help deliver reliable high-quality technical service that supports laboratories and improves patient outcomes.
Your role
- First-line technical service (< 4 hours)
- Planned maintenance and HW/SW upgrades (TSBs)
- Support installations and deinstallations
- Work closely with laboratory staff and internal teams
Your profile
- Bachelors degree or equivalent experience (engineering/medical technology preferred)
- Experience in technical service roles
- Strong communication customer focus and problem-solving skills
Why Abbott
- Innovation with real impact on healthcare
- Continuous learning and development
- Growth opportunities in a global organization
Apply now and make a difference with Abbott.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
