User Engagement Specialist-1

DEADLINE FOR APPLICATIONS

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ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

TERMS OF REFERENCE FOR SHORT-TERM/CONSULTANCY CONTRACTS

JOB TITLE/GRADE: User Engagement Specialist (B&P) / CST Level I

TYPE OF CONTRACT: REG CSLT (Rome-based)

UNIT/DIVISION: PQB

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
As of January 2026 based on the approved organisational structure under the AED Operations theProgramme Cycle Quality and Budget Service (PQB) at WFP is a new unified service enablingcoherent high-quality risk-informed CSP implementation across the full programme and budget cyclewith a focus on:

Better linkage between programme choices and financial realities to optimize and prioritizeresource usage and manage risks.
CO support for budgeting and implementation (CPN IPs COMPs Pipeline/NFR) from review toapproval including with respect to linked business processes systems and standards.
Predictable support for both CSP budgets/grant lifecycle processes (BRs closure transfersadv. repayments) and corporate budget decisions. A portion of the 2026-2028 CCI will involve and transform some of the activities that PQB unitsoversee as well as CO operations they directly support under the CCI business case named Improved
Programme Budget Planning and Funds Management Tools & Systems which includes various keycomponents under the umbrella CCI initiative dubbed End-to-End Monitoring Future-Ready Strategy.
This role located in GHQ Rome or GHQ location with proximity to both Rome and field usercommunities to enhance field engagement under the CCI project - will work closely with the Project
Manager other project roles and operational teams to support usercentred datadriven processand system improvements across the project by gathering and prioritising feedback validating
processes and solutions driving change and integration activities and coordinating communicationand engagement with users and stakeholders alike. This role will report directly to PQBs CCI
Project Manager as 1st level Supervisor and to the Director PQB as 2nd level Supervisor takingon the following duties.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. User Advocacy & Support: Capture feedback troubleshoot issues and support improvements to userexperiences and products alike co-managing communication channels with end users in the field.
Proactively contribute to risk identification and mitigation/response plans on behalf of and develop new ideas to solve complex CSP resource analyses and budgetary performancereviews.
2. Process and Systems Optimization: Advocate for collect and help develop requirements fromfield service and unit counterparts with an aim to drive efficiencies reduce the burden on fieldstaff and propel advanced data-driven decision-making automation options that simplify userjourneys and continuous endtoend process and systems optimization driving decision making.
3. Contribute to the definition of evidence-based business cases. Use objective problem analysisand judgement to understand how interrelated elements coexist within an overall process or systemand to consider with end-users how altering one element can impact other parts of the system.
4. Solution Validation and User Acceptance: Ensure that solutions respond to field and unit-levelneeds based on organizational priorities and mandate. Drive user adoption retention andsatisfaction by proactively championing change co-testing solutions and acting as a liaison
between users and the product using data-driven insights to enhance user engagement. Testing cantake various forms: End User Acceptance System Pilots Training etc.
5. Data Analysis & Monitoring: Co-extract statistics for inclusion in business cases requirementsdocuments and other project documentation. Support and contribute to trend analyses for evidence
generation prioritisation and decision-making purposes. Review and monitor data quality inpreparation

for integrity tests data migration or other validations. Maintain requirements and benefitstraceability matrices and contribute to KPI monitoring and reporting.
6. Knowledge Management & Communication: Research and help turn information into usefulknowledge/content or responses to stated needs. Contribute to developing tailored content andmaterials for end-user training outreach efforts stakeholder engagement opportunities knowledgemanagement including concept notes pitch decks and strategic presentations working with other
units as required. Support the development of tailored content across e-mail Teams Sharepointand other channels.
7. Coordination and Infosharing: Support engagement initiatives with the end-user community andprovide regular project updates/feedback on their queries. Keep the Project Manager and WorkstreamLeads apprised of issues requiring management decision and/or capacity and delivery timelinechallenges. As necessary liaise with other WFP initiatives to synchronize activities and keepabreast of eventual impacts on PQBs CCI initiatives.
8. Other: Actively participate in relevant Workstreams and working groups within PQBs CCI org
structure. Manage multiple competing demands and perform any other relevant duties as required.

DELIVERABLES AT THE END OF THE CONTRACT:
Validated business functional and technical requirements collected from field service and unitstakeholders for assigned processes tools and/or user groups.
Report or register identifying inefficiencies optimisation opportunities and recommendedactions (process redesign automation workflow/system enhancements etc.).
Collated statistics/data on expected impacts and benefits of new processes and/or tools (staffeffort data quality service delivery etc.) as well as feeding into the projects KPIs.
Testing documentation including test scenarios testing/piloting results confirmed acceptancecriteria aligned with end-user needs validation feedback logs and other useful supporting information user needs
Change Readiness overview containing implementation readiness assessment considering resourcesdependencies stakeholder engagement recommendations and training implications/timelines/needs.
Handover/exit report at end of assignment.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: Advanced University degree in Business Administration Statistics Finance Economics or other relevant field or First University degree with additional years of related workexperience and professional certifications.

Essential requirements:
Extensive knowledge of Budget & Programming workflows including resource analysisimplementation processes pipeline management and budgetary performance monitoring.
Strong technical knowledge of resource or supply/demand pipeline tracking tools.
Demonstrated collaborative work with cross-functional stakeholders.
Proven ability and/or experience in financial analyses dashboards and management reports aswell as various tools and systems including Enterprise Resource Planning (ERP) systems.
Knowledge and/or experience in reviewing business processes/requirements and/or revisionsthereto.

Languages: Fluency in English required; working knowledge of Arabic and/or French is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.