Technical Account Manager
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Job Summary
Summary
Technical Account Manager (TAM) is tasked with managing a portfolio of selected portfolio of customers providing expert advisory services and fostering proactive relationships. The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESETs products or services serving as the primary point of contact throughout the customers relationship.Job description
MAIN RESPONSIBILITIES
Manage a portfolio of selected customer guide customers through onboarding and provide expert advisory services.
Present the service to customers and ensure that their expectations align with the services scope.
Drive product adoption as does internal collaboration to mitigate renewal risk and advocate for customer needs.
Complete initial assesment forms with customers.
Ensure customer satisfaction with the service. Update the customer on the progress of unresolved technical support cases or reported detections/incidents.
Organize and lead periodical call with customers.
Proactively inform customers about new releases EOL updates and other relevant information.
Carry out additional tasks according to the instructions provided by the manager in accordance with the activity of the department and the company.
REQUIREMENTS
Education:
Bachelor or Master Degree (completed IT-related education or equivalent qualification)
Experience:
3-4 years of work experience
Knowledge:
Theoretical and practical knowledge in the IT environment
Understanding of operating systems (Windows macOS Linux) network architecture and application software
High analytical skills and structured way of working
Language:
English B2 Italian native
Communication:
Very good verbal and written communication
Primary location
MilanAdditional locations
Time type
Full timeRequired Experience:
Manager
About Company
ESET started in 1987 as a project of two young programming enthusiasts who wrote a program for the detection of one of the world’s first computer viruses. Back then they did not know their program would become one of the most successful antivirus programs in the world – NOD.Since then ... View more
