WERE HIRING FOR DESKTOP SUPPORT ENGINEER AT SHOHAM ISRAEL!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities:
Provide Onsite and remote resolution of enduser incidents and service requests within agreed SLAs.
Installation configuration and replacement of enduser devices (laptops desktops peripherals mobile devices).
Ensure Accurate registration update and lifecycle tracking of IT hardware assets (laptops desktops peripherals mobile devices) in Service-Now asset management system.
Support for hardware refresh and disposal activities ensuring secure data wipe and environmentally compliant disposal processes.
Ensure enduser devices remain compliant with SCI and ISMS controls through correct deployment support and lifecycle management of endpoints.
Collaborate effectively with service desk platform security and vendor teams to resolve issues and escalate when required.
Manage coordinate and collaborate with the client teams to get incidents changes requests executed in a timely and satisfying manner.
Requirements
Bachelors Degree or equivalent in Computer Science or related field.
Minimum of 18 months of hands-on IT experience in a support or technical role.
Certifications such as CompTIA A and Microsoft Certified Professional (MCP) or higher.
Must be fluent in English.
Must be native-level Hebrew (spoken and written).
Must have access to a personal vehicle.
Proficient in:
Windows 710 operating systems
Microsoft Active Directory and Group Policy Objects (GPOs)
Microsoft Office 365
PC hardware installation troubleshooting and repair
Enterprise antivirus solutions
Helpdesk ticketing systems
Experience with:
Mobile device management (iOS and Android)
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Strong analytical and troubleshooting skills with a problem-solving mindset.
Proven ability to multitask set priorities effectively and meet SLAs.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Israel and be at the forefront of IT support excellence!
Required Skills:
Strong troubleshooting and client-side incident resolution skills Experience supporting VIP users Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools Knowledge of HAM processes Ability to prioritize tasks and manage multiple activities Strong customer-facing and communication skills LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred
WERE HIRING FOR DESKTOP SUPPORT ENGINEER AT SHOHAM ISRAEL!Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in ...
WERE HIRING FOR DESKTOP SUPPORT ENGINEER AT SHOHAM ISRAEL!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities:
Provide Onsite and remote resolution of enduser incidents and service requests within agreed SLAs.
Installation configuration and replacement of enduser devices (laptops desktops peripherals mobile devices).
Ensure Accurate registration update and lifecycle tracking of IT hardware assets (laptops desktops peripherals mobile devices) in Service-Now asset management system.
Support for hardware refresh and disposal activities ensuring secure data wipe and environmentally compliant disposal processes.
Ensure enduser devices remain compliant with SCI and ISMS controls through correct deployment support and lifecycle management of endpoints.
Collaborate effectively with service desk platform security and vendor teams to resolve issues and escalate when required.
Manage coordinate and collaborate with the client teams to get incidents changes requests executed in a timely and satisfying manner.
Requirements
Bachelors Degree or equivalent in Computer Science or related field.
Minimum of 18 months of hands-on IT experience in a support or technical role.
Certifications such as CompTIA A and Microsoft Certified Professional (MCP) or higher.
Must be fluent in English.
Must be native-level Hebrew (spoken and written).
Must have access to a personal vehicle.
Proficient in:
Windows 710 operating systems
Microsoft Active Directory and Group Policy Objects (GPOs)
Microsoft Office 365
PC hardware installation troubleshooting and repair
Enterprise antivirus solutions
Helpdesk ticketing systems
Experience with:
Mobile device management (iOS and Android)
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Strong analytical and troubleshooting skills with a problem-solving mindset.
Proven ability to multitask set priorities effectively and meet SLAs.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Israel and be at the forefront of IT support excellence!
Required Skills:
Strong troubleshooting and client-side incident resolution skills Experience supporting VIP users Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools Knowledge of HAM processes Ability to prioritize tasks and manage multiple activities Strong customer-facing and communication skills LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred
Our History
Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing.
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